Microsoft Office /// (Win) – Repairing Corrupted Program Files
To resolve this issue you need to determine what is causing Windows Explorer to stop working, try the troubleshooting steps below to help determine the issue. Outdated or corrupt video drivers can cause Windows Explorer to stop working.
Downloading and installing the latest video driver can solve many of these issues. For more information on updating your drivers, see the following content on the Microsoft website:. Update a driver for hardware that isn’t working properly Update drivers: recommended links. To do this, follow these steps:.
In the results area, right-click cmd. You may be prompted to type the password for an administrator account. Click Continue if you are the administrator or type the administrator password and then, click Continue. The scan may take some time, so be patient. Windows will repair any corrupted or missing files that are found.
If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows CD. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7. Virus and Malware infections can cause problems with application performance. Use your favorite antivirus software to scan for any infections that might be hiding on your PC.
Microsoft Security Essentials. Start your PC in Safe Mode and see if you can reproduce the error. After starting your PC in Safe Mode, work as you normally do and perform the same actions that you perform when getting the error. If you still receive the error in Safe Mode, go to the next section and follow the steps to do Clean Boot troubleshooting.
Start your computer in safe mode. Follow the steps found on the following article to perform a clean boot and pinpoint the item causing the issue.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7. The additional troubleshooting steps below are less common but can still cause Windows Explorer to stop working. When the Windows Memory Diagnostics Tool window appears, choose Restart now and check for problems recommended.
Corrupt images can sometimes issues with Windows Explorer. If Windows Explorer stops working while working with pictures or browsing folders that contain pictures, there may be corruption is one or more picture files.
To test for this issue, follow the steps below:. Now, go to any folders that contain Pictures or Videos and see if you can reproduce the issue. If Windows Explorer does stop working, the folder that you were viewing possibly contains one or more pictures files that are corrupt or contain corrupted thumbnail data.
Note: After adjusting the options to Display file icon on thumbnails, and Always show Icons, never thumbnail, files no longer display thumbnails so pictures and other files will display as the default icon for their file types. If you can reproduce the error with these options set, the issue is not with pictures or videos and you should return the Folder options to their original settings.
Check the details of the error to see which application caused Windows Explorer to stop working. In the Action Center window, click Maintenance, click View reliability history and then click View all problem reports from the bottom of the Reliability Monitor window. Double-click on Stopped working to view technical details and then make a note of the technical details. If the solutions above do not resolve the issue you can perform a System Restore to restore the PC back to a time before the issue started.
If the issue has been occurring for a month or more, it may be better to follow the steps in the next section and perform an In-Place Upgrade to repair the issue. To perform a System Restore, follow the steps in the article listed below:. System Restore. If the issue has been occurring for a month or more, it may be better to perform an In-Place Upgrade and restore Windows to the original installation.
Performing an In-Place Upgrade will not damage files and applications that are currently installed on your computer. To perform an In-Place Upgrade, follow the steps in the article listed below:. Have other questions? To obtain free support, check out our Microsoft Community. There, you can search for answers or ask other users specific questions. Click the following link to visit the Microsoft Community Forums:. Microsoft Community To see Answers posts about this issue, click the following link:.
Error: Windows Explorer has stopped working. Need more help? Expand your skills. Get new features first. A subscription to make the most of your time. Try one month free. Was this information helpful? Yes No. Any other feedback? The more you tell us, the more we can help. How can we improve? Send No thanks. Thank you for your feedback!
Error when you try to install Microsoft Office – Office | Microsoft Docs
By default, all of the diagnostic tests are enabled, so you may click on Run Diagnostics to proceed with diagnosis and repair. If there is a SoftwareProtectionPlatform value in the Current Version folder, go to the Stop running the app in compatibility mode. Thank you for your feedback! Note: You may be asked to insert the Office installation disk during the Setup Diagnostic. For a summary of each diagnostic, visit Microsoft’s site. Click OK to save changes.
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